IVR Apps and Templates

IVR applications

Call Center Pros can also offers Voice Broadcasting – the ability to send out thousands of calls communicating time-critical information.

IVR Templates

In addition to a visual scripting tool allowing you to quickly develop your own scripts, SaviLinx offers a library of IVR applications templates that can be delivered “off the shelf” or as a base system tailorable to your needs, including:

  • Customer Authentication
  •  Register Products
  • Qualifying Leads
  • Satisfaction Surveys
  • Customer FAQ Directory
  • Dealer Locator
  • Virtual Agents
  • Name Lookup Directory
  • Account Balance Info
  • Pre-Announcements
  • Automated Collections
  • Network Queing – Spike Handler
  • Create Incidents (ticket)
  • Service Level Alerts
  • Product or Company Information
  • Custom On-Hold Marketing
  • New Product or Services Announcements
  • Current Promotions
  • Customer Account Inquiries
  • Order Status
  • Purchase History
  • Customer “Call-Back”/Virtual Hold
  • Custom On-Hold Marketing
  • Automated Attendant
  • New Debit or Credit Card Validation
  • Automatic Transfer for Credit Card input (Compliance)
  • Integrated IVR
  • Customer Survey Capabilities
  • Customizable IVR menu and prompts
  • Queue Position Updates
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