IVR applications
Call Center Pros™ can also offers Voice Broadcasting – the ability to send out thousands of calls communicating time-critical information.
IVR Templates
In addition to a visual scripting tool allowing you to quickly develop your own scripts, SaviLinx offers a library of IVR applications templates that can be delivered “off the shelf” or as a base system tailorable to your needs, including:
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Customer Authentication
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Register Products
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Qualifying Leads
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Satisfaction Surveys
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Customer FAQ Directory
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Dealer Locator
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Virtual Agents
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Name Lookup Directory
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Account Balance Info
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Pre-Announcements
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Automated Collections
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Network Queing – Spike Handler
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Create Incidents (ticket)
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Service Level Alerts
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Product or Company Information
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Custom On-Hold Marketing
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New Product or Services Announcements
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Current Promotions
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Customer Account Inquiries
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Order Status
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Purchase History
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Customer “Call-Back”/Virtual Hold
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Custom On-Hold Marketing
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Automated Attendant
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New Debit or Credit Card Validation
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Automatic Transfer for Credit Card input (Compliance)
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Integrated IVR
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Customer Survey Capabilities
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Customizable IVR menu and prompts
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Queue Position Updates
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