Call Center Pros™ covers three main aspects of call centers:
Termination is used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient.
Origination is used to refer to telephone calls that originate from the PSTN (public switched telephone network) and end the route on the Internet to the called party.
Omnichannel Contact Center vendors provide a better suite of hosted call center management products than most million-dollar premise-based call center solutions. With limited up-front costs, unlimited scalability, and better flexibility, to achieve all your current and future goals.